This Refund Policy outlines the terms and conditions governing refunds for software products, subscriptions, services, and related offerings provided by ETRADAIRA Soft Solutions. By purchasing any product or service, you acknowledge and agree to this policy.
01 Introduction
This Refund Policy outlines the terms and conditions governing refunds for software products, subscriptions, services, and related offerings provided by ETRADAIRA Soft Solutions ("Company", "we", "our", or "us").
By purchasing any product or service from ETRADAIRA Soft Solutions, you acknowledge and agree to this Refund Policy.
02 Digital Products and Software
All software products, algorithmic trading tools, digital downloads, licenses, subscriptions, and online services provided by ETRADAIRA Soft Solutions are digital in nature.
Due to the immediate delivery and accessibility of digital products, all sales are generally final and non-refundable, except where required by applicable law or specifically stated otherwise.
03 Subscription Services
For subscription-based services, the following terms apply:
- Refund requests made before activation of the service may be reviewed on a case-by-case basis.
- Once a subscription has been activated, accessed, or used, no refund shall be provided for the current billing period.
- Cancellation of a subscription will prevent future renewals but will not entitle the user to a refund for any unused period.
Contact support before activating your subscription if you have any concerns — we are happy to clarify before your plan goes live.
04 No Refund for Trading Losses
ETRADAIRA Soft Solutions provides technology and software solutions only. Under no circumstances shall refunds be granted for:
- Trading losses
- Investment losses
- Missed trading opportunities
- Market fluctuations
- User trading decisions
- Performance of any trading strategy or software
Users acknowledge that financial markets involve
substantial risk and that the Company does
not guarantee profits or investment outcomes. Please refer to our
Risk Disclaimer for full details.
05 Exceptional Refund Requests
Refund requests may be considered only in the following circumstances:
- Duplicate payment made by the customer
- Incorrect billing due to a technical error attributable to the Company
- Failure to deliver a purchased product or service due to a verified system issue
Any approved refund shall be issued at the sole discretion of ETRADAIRA Soft Solutions. Eligibility does not guarantee approval.
06 Refund Request Process
To request a refund, contact our support team at support@etradaira.com and provide the following details:
- 1 Full name
- 2 Registered email address
- 3 Order or invoice number
- 4 Date of purchase
- 5 Reason for the refund request
The Company may request additional information necessary to verify the claim before processing any refund request.
07 Processing Time
If a refund is approved, the following timelines apply:
- Refunds will be processed within 7 to 15 business days
- The amount will be credited through the original payment method whenever possible
- Processing times may vary depending on the payment provider or banking institution
You will be notified via email at your registered address once the refund has been initiated.
08 Chargebacks
Customers are encouraged to contact ETRADAIRA Soft Solutions before initiating a chargeback or payment dispute with their bank or payment provider.
Fraudulent or unjustified chargebacks may result in immediate suspension or permanent termination of access to Company products and services, and may be reported to relevant authorities.
09 Policy Changes
ETRADAIRA Soft Solutions reserves the right to modify this Refund Policy at any time. Updated versions will be posted on the Website and become effective upon publication.
We recommend checking this page periodically to stay informed about any updates to our refund terms. Your continued use of our services constitutes acceptance of the revised policy.
Important Notice
ETRADAIRA Soft Solutions is a software and technology provider. We do not guarantee profits, returns, or successful trading outcomes. Customers remain solely responsible for all investment and trading decisions made using our platform.